[shipping and returns]

SHIPPING:

WHERE WE SHIP:

• WE ARE HAPPY TO OFFER WORLDWIDE SHIPPING

PROCESSING & SHIPPING TIMES:

• ITEMS WILL BE PROCESSED AND SHIPPED OUT WITHIN 3 BUSINESS DAYS.
• SHIPPING TIMES ARE CALCULATED AT CHECKOUT BASED ON AN ORDER’S FINAL DESTINATION AND WHICH SHIPPING OPTION THE CUSTOMER CHOOSES.

SHIPPING RATES:

• WE OFFER FREE SHIPPING ON ALL ORDERS OVER $150 USD.
• SHIPPING RATES ARE CALCULATED AT CHECKOUT AND VARY DEPENDING ON AN ORDER’S FINAL DESTINATION.

TAXES, CUSTOMS, AND DUTIES:

• NO CUSTOMS OR DUTY CHARGES WILL APPLY TO ORDERS THAT ARE SHIPPED WITHIN CANADA. 
• LOCAL TAXES, CUSTOMS, AND/OR DUTIES MAY APPLY DEPENDING ON AN ORDER’S FINAL DESTINATION. PLEASE NOTE THAT TRNSPRNCY IS NOT RESPONSIBLE FOR ANY OF THESE COSTS.

LOST OR DAMAGED ITEMS:

• PLEASE NOTE THAT TRNSPRNCY IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGED ITEMS ONCE AN ORDER HAS BEEN SHIPPED.

 

RETURNS & EXCHANGES:

RETURNS:

• RETURNS MAY BE MADE WITHIN 14 DAYS OF RECEIVING AN ORDER.
• CLOTHING MUST BE UNWORN, UNWASHED, AND UNDAMAGED WITH ITS ORIGINAL TAGS ATTACHED IN ORDER TO BE ACCEPTED FOR A RETURN. A VALID RECEIPT MUST BE PRESENTED.
• IF A RETURNED CLOTHING ITEM DOES NOT MEET THE CRITERIA ABOVE, THEN A REFUND WILL NOT BE ISSUED.

• WE ASK THAT THE CUSTOMER BE RESPONSIBLE FOR RETURN SHIPPING COSTS (THEY MAY VARY FROM COUNTRY TO COUNTRY). RETURN SHIPPING COSTS WILL BE DEDUCTED FROM THE REFUNDED AMOUNT. PLEASE NOTE THAT REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS TO BE FULFILLED.
• ORIGINAL SHIPPING COSTS AND DUTIES WILL NOT BE REFUNDED.

• BEFORE MAKING A RETURN, PLEASE MAKE SURE YOU FULLY READ AND UNDERSTAND THE INFORMATION ABOVE REGARDING RETURNS.
• TO BEGIN A RETURN, SEND AN EMAIL TO SERVICE@TRNSPRNCY.CO.

 

EXCHANGES:

• UNFORTUNATELY, WE ARE CURRENTLY UNABLE TO OFFER EXCHANGES FOR ANY ITEMS.
• ALTERNATIVELY, A CUSTOMER MAY REQUEST A RETURN AND REFUND AND THEN PLACE A NEW ORDER.

 

PLEASE DON’T HESITATE TO EMAIL US AT SERVICE@TRNSPRNCY.CO IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS.